This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, make an enquiry, request a referral, or use our disability support and related services.
Kindly Care Australia Pty ltd is based in Lara, Victoria, and provides disability support services, support coordination, specialist support coordination, behaviour support, community nursing and other support services across Australia.
- Your name
- Phone number
- Email address
- Residential or postal address
- Date of birth or age, where relevant to our services
- Information about your disability, support requirements, goals and preferences
- Information relating to your NDIS plan and funded supports, where applicable
- Information provided by family members, carers, nominees, guardians or other authorised representatives
- Information relating to referrals and service enquiries
- Information necessary to coordinate and deliver appropriate supports
- Communication records, including emails, telephone calls, messages and correspondence
- Feedback, complaints and other information you voluntarily provide to us
You are not generally required to provide personal information when browsing our website. However, if you choose not to provide information requested through our forms or enquiries, we may not be able to respond to your request or provide certain services.
- Complete a contact or enquiry form on our website
- Submit a referral
- Contact us by phone, email or other communication methods
- Request information about our services
- Become a client or participant
- Communicate with our staff
- Provide feedback or make a complaint
- Participate in an assessment or service planning process
Cookies may be used to:
- Remember website preferences
- Improve website functionality
- Understand website traffic and usage
- Monitor website performance
- Support website security
- Improve our online services and communications
- Responding to enquiries and referral requests
- Providing disability support and related services
- Assessing and understanding individual support needs
- Developing and coordinating appropriate supports
- Communicating with clients, participants, families and authorised representatives
- Managing appointments and service arrangements
- Coordinating with other service providers where authorised
- Managing NDIS-related services and documentation where applicable
- Responding to feedback and complaints
- Maintaining appropriate client and service records
- Meeting legal, regulatory and professional obligations
- Improving our services and website
- Managing our business operations
- Protecting the safety and wellbeing of clients, participants, staff and other people
- Sending information about our services where permitted by law
This may include information about:
- Health
- Disability
- Medical or clinical needs
- Support requirements
- Behavioural support requirements
- Personal circumstances
- Other information considered sensitive under applicable privacy laws
Depending on the circumstances, information may be shared with:
- Employees and authorised workers
- Support coordinators and other support professionals
- Health professionals and allied health providers
- Family members, carers, nominees or guardians where authorised
- Other service providers involved in your support
- Government departments and agencies
- The National Disability Insurance Agency (NDIA), where applicable
- Plan managers or other authorised NDIS-related organisations
- Professional advisers and contractors
- Information technology and service providers
- Regulators or law enforcement agencies where required by law
We will not sell your personal information.
You may have the right to withdraw your consent in certain circumstances. However, withdrawing consent may affect our ability to provide particular services or coordinate supports.
Where consent is withdrawn, we will explain any consequences that may apply.
Where appropriate, information may be shared with other providers involved in your care or support.
We will seek appropriate authority or consent where required and will only share information that is reasonably necessary for the relevant purpose, subject to applicable legal obligations.
If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction.
We will take reasonable steps to correct information where appropriate.
Where required by law, affected individuals and relevant regulatory authorities will be notified.
Where personal information relating to a child or young person is collected, we will handle that information carefully and in accordance with applicable privacy laws and relevant consent or authority requirements.
We will:
- Acknowledge your complaint where appropriate.
- Review the circumstances.
- Investigate the matter.
- Take reasonable steps to resolve the issue.
- Communicate the outcome with you where appropriate.
If you are not satisfied with our response, you may have the right to contact the relevant Australian privacy regulator, including the Office of the Australian Information Commissioner (OAIC).
Email: info@kindlycareaustralia.com.au
Phone: 0477 120 854
Phone: 0476 862 913
Office Hours: 9:00 am – 5:00 pm
Support Services: Available 24/7
Website: Kindly Care Australia
We are committed to respecting your privacy and protecting the personal information entrusted to us.
